Refund and Returns Policy
At [Your Company Name], we strive to deliver quality interior design, renovation services, and related products. Please read our Refund and Returns Policy carefully before making a purchase.
1. Non-Refundable Services & Products
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All customized products, bespoke furniture, and renovation services are non-refundable once confirmed, as they are specially made to order and cannot be resold.
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Deposit payments made for consultation, design, or renovation projects are strictly non-refundable.
2. Eligible Refunds
Refunds may only be provided under the following circumstances:
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The ordered product/service is unavailable or cannot be delivered.
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A physical product (e.g., furniture, décor item) is received in a damaged or defective condition (must be reported within 7 days of delivery).
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Company error resulting in failure to provide the agreed product or service.
3. Returns Policy (For Physical Products Only)
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Returns are only accepted for eligible furniture or décor items that are damaged, defective, or delivered incorrectly.
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Items must be unused, in original condition, and with original packaging.
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Return requests must be submitted within 7 days of delivery.
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Customers are responsible for return shipping costs, unless the return is due to company error or defective product.
4. Refund Processing
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–14 business days through the original payment method.
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Refund timelines may vary depending on your bank or payment provider.
5. Exclusions
Refunds and returns will not be provided for:
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Change of mind after project commencement.
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Customized or bespoke items once production has started.
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Renovation and interior design services once site preparation or work has begun.
6. Contact Us
For refund or return requests, please contact our customer service team:
📧 Email: sales@allyintegrate.com